Payment Policy
How payment works at TravelFirst
Two components, both disclosed before authorization.
Payment Policy
Two components, both disclosed before authorization.
Your written authorization sets out the airfare, agency fee, charging party, and total before payment is processed.
| Step | What Happens | Payment Status |
|---|---|---|
| Step 1 | Quote sent to you | No charge |
| Step 2 | You review options and itinerary | No charge |
| Step 3 | Written authorization document sent; you review and sign | No charge yet |
| Step 4 | Airfare charged by the airline or accredited ticketing partner (disclosed in quote) | Airfare collected |
| Step 5 | Agency fee charged by TravelFirst LLC (separate line item) | Agency fee collected |
No amounts are processed without your written authorization.
Both the airfare amount and the agency fee amount are stated explicitly in your authorization document. No charge can increase after you authorize. Any additional charge for any reason requires a separate written authorization.
Airfare is charged by the airline or an accredited ticketing partner, depending on the itinerary. Your quote identifies the charging party before you authorize.
Who charges the airfare?
The charging party varies by itinerary and is identified in your quote. It will be either:
The agency fee is charged separately by TravelFirst LLC and shown as its own line item in your quote and authorization.
For a complete explanation of the fee, see the Agency Fee Policy.
Agency-fee statement descriptor: TRAVELFIRST
The airfare charge appears under the airline or ticketing partner identified in your authorization.
Questions about a charge? Call +1 (888) 992-4455 or email support@travelfirst.us.
No payment of any amount is processed without your explicit written authorization. Authorization is provided through the authorization document TravelFirst sends you before booking proceeds.
The document details the itinerary, itemized costs, charging parties, and expected card descriptor.
You can review the itinerary and costs, and ask questions before authorizing.
Only at this point does booking proceed. No action is taken before your written approval.
The amount authorized is the amount charged. Any subsequent service requires a separate, new authorization.
Amounts cannot increase after authorization.
Once you have provided written authorization, the total amount stated in that document is the maximum that will be charged. If any change in circumstances would require a different amount, a new authorization document will be issued and your approval obtained before any charge is made.
Some bookings may qualify for a 24-hour cancellation window. Read the Refund and Cancellation Policy for eligibility and refund details.
TravelFirst accepts major credit and debit cards for the agency fee component. Accepted card networks typically include Visa, Mastercard, American Express, and Discover. The specific methods available will be confirmed at the time of authorization.
About card data
TravelFirst uses PCI-compliant payment processes for agency-fee transactions. Payment is handled only after you approve the written authorization.
PCI-Compliant Payment Processing
TravelFirst maintains PCI-compliant payment-handling processes. Your written authorization shows the approved amount and billing details before payment is processed.
If your payment method fails when we attempt to process your authorization, the following protocol applies:
We notify you of the failure by the same contact method used for the booking.
No ticket is issued and no booking is held pending payment resolution. Your authorization does not proceed.
We will hold the quoted itinerary for a short window to allow you to provide an alternative payment method. Fare availability is not guaranteed during this period.
If the fare has changed by the time a new payment attempt is made, we issue a revised authorization document for your approval before proceeding. No additional charges without your written approval.
Ready to start? No payment until you authorize.