Booking Authorization
Understanding the authorization process.
At TravelFirst, no booking is submitted and no charge is processed until you have provided explicit written authorization. Authorization is your written approval of the specific itinerary, amounts, and payment details documented in the authorization document we send you.
Authorization is not a booking. Authorization is not a ticket.
Providing written authorization is your approval for TravelFirst to proceed — it is not itself a booking confirmation, a ticket, or a guarantee of availability. The booking is submitted after your authorization is received and payment is processed. The ticket is issued after the booking is confirmed in the airline's system.
Before you are asked to authorize anything, TravelFirst sends you an authorization document that contains all of the following, stated explicitly:
Review every item before you authorize.
The authorization document is your opportunity to review all amounts, fees, passengers, and descriptors before anything is processed. If anything is unclear or appears incorrect, contact us before authorizing. We are happy to clarify any item.
What will appear on your card statement
For the agency fee component charged by TravelFirst LLC:
For the airfare component charged by the airline or accredited ticketing partner:
The airline or ticketing partner name will appear on your statement — not TRAVELFIRST. The exact descriptor depends on the carrier and your card issuer. The charging party is identified in your authorization document.
If you see TRAVELFIRST on your statement and have any question, contact us before contacting your bank. We can provide same-day documentation for any charge we have processed. 📞 +1 (888) 992-4455
Through TravelFirst's request form, email, or phone. No payment is requested at this stage.
We identify available itineraries and present them with full pricing and fare condition information. Still no charge.
You indicate which option you wish to book. An authorization document is then prepared.
The document contains all 7 items listed above: total amounts, itemized breakdown, agency fee, charging parties, and billing descriptor.
You review every item, ask any questions, and then provide your written approval to proceed. This is the authorization.
Only after your written authorization does TravelFirst process payment and submit the booking for ticketing.
Amounts cannot increase after authorization.
Once you have provided written authorization, the total amount stated in that document is fixed. TravelFirst cannot and will not charge any amount greater than that stated in your authorization. Any additional service, change, or modification that would require a different charge will only be processed after a new, separate authorization document is issued and approved by you.
If the fare changes before ticketing
In rare circumstances (e.g., fare expiry between authorization and ticketing), TravelFirst will not proceed with a different amount. We will contact you, issue a revised authorization document with the updated amount, and obtain your written approval before proceeding. You are never charged more than you have authorized in writing.
TravelFirst maintains complete records of all authorizations, transactions, and confirmations.
24-month record retention
Authorization documents, payment records, and booking confirmations are retained for a minimum of 24 months from the date of the transaction. During this period, we can provide complete documentation for any charge we have processed, upon request.
If you need a copy of your authorization document, payment receipt, or booking confirmation at any time, contact us:
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