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Fulfillment Policy

Fulfillment Policy

When is our service considered complete?

Definition of Fulfillment

Official definition of service completion

The service provided by TravelFirst LLC is considered rendered upon delivery of the e-ticket confirmation and itinerary documentation.

Fulfillment occurs when TravelFirst LLC has successfully issued your ticket and delivered the confirmation documentation to the email address on file. At that point, TravelFirst's core service obligation — flight research, quote preparation, booking coordination, and ticket delivery — is complete.

Ticket Issuance

Airline tickets are issued through accredited ticketing partners using airline reservation systems (GDS). TravelFirst LLC is not an airline and does not issue tickets in its own right. Ticketing is performed through ARC-accredited channels.

1
Payment clears

Fulfillment begins only after your payment has been successfully processed following your written authorization.

2
Booking submitted to airline reservation system

TravelFirst submits the booking through the appropriate ticketing channel. Availability is confirmed at time of ticketing.

3
Ticket issued by accredited ticketing partner

The e-ticket is generated by the accredited ticketing partner in the airline's reservation system. An airline confirmation code (PNR) is assigned.

4
Confirmation delivered to you

Your e-ticket confirmation and full itinerary documentation are delivered to the email address on file. At this point, fulfillment is complete.

Processing time

Ticket issuance typically occurs within 1–4 business hours of cleared payment during business hours. For bookings processed outside of business hours or close to departure, issuance may take longer. If you have not received your confirmation within 24 hours of payment, contact us immediately.

What Your Confirmation Contains

Your e-ticket confirmation and itinerary documentation will include all of the following:

  1. E-ticket number(s) — the unique identifier assigned by the airline's reservation system for each passenger.
  2. Passenger details — name(s) exactly as they appear in the booking.
  3. Full itinerary — all flight segments, including dates, departure and arrival airports, flight numbers, and scheduled times.
  4. Carrier confirmation code (PNR) — the airline's record locator, which you can use to manage your booking directly with the carrier.
  5. Booking reference — TravelFirst's internal reference for your booking file.

Verifying Directly with the Carrier

We strongly recommend verifying your booking directly with the operating airline after you receive your confirmation.

How to verify with your carrier

  • Visit the airline's website and use the "Manage My Booking" or "My Trips" section with your carrier confirmation code (PNR) and surname.
  • Confirm that your name, itinerary, and seat assignment (if applicable) match your authorization document.
  • If any detail appears incorrect or if the booking does not appear in the carrier's system, contact TravelFirst immediately — do not wait until close to departure.

Services-Not-Received Claims

Important: Claims must be reported within 24 hours of delivery.

Claims that services were not received must be reported within 24 hours of delivery. If delivery records show successful transmission, a services-not-received claim is not valid after that period.

If you believe you have not received your confirmation, contact us at support@travelfirst.us or +1 (888) 992-4455 within 24 hours of the expected delivery time. We will provide delivery records for any confirmation we have sent.

Please also check your spam/junk folder before contacting us. Confirmation emails are sent from our support domain and may be filtered by certain email providers.

If TravelFirst Cannot Complete Your Booking

Full refund — no exceptions.

If TravelFirst is unable to complete the booking after payment has been collected, all charges collected by TravelFirst LLC will be refunded in full.

This applies regardless of the reason for non-completion. If for any reason TravelFirst cannot complete and deliver the booked itinerary after you have authorized and payment has been processed, you will receive a complete refund of all amounts collected by TravelFirst LLC. We will contact you immediately if such a situation arises and initiate the refund without requiring a claim from you.

After-Booking Support

TravelFirst's primary service obligation is fulfilled upon ticket delivery. However, we remain available to support you with booking-related matters after fulfillment.

What TravelFirst can assist with post-booking

  • Providing a duplicate copy of your confirmation or itinerary
  • Assisting you in understanding your fare conditions
  • Initiating refund or cancellation requests with the carrier on your behalf
  • Assisting with schedule change notifications from the airline
  • Answering questions about your booking or confirmation details

What TravelFirst cannot control post-booking

  • Airline schedule changes, cancellations, or operational decisions
  • Airport procedures, security, or customs processes
  • Seat assignments or upgrade availability (unless specifically part of your booking)
  • Airline loyalty program credit or mileage accrual
  • Third-party services (hotels, transfers, ground transportation) not booked through TravelFirst

Force Majeure & Airline Schedule Changes

TravelFirst's fulfillment obligation relates to the delivery of the ticket and confirmation documentation for the itinerary you authorized. Events that occur after fulfillment — including airline schedule changes, cancellations, or disruptions caused by extraordinary circumstances beyond any party's control — are governed by the airline's conditions of carriage and applicable regulations.

Force majeure events

TravelFirst LLC is not liable for failures or delays caused by events beyond its reasonable control, including but not limited to: acts of government, war, civil unrest, natural disasters, pandemics, strikes (by parties other than TravelFirst), or airline-imposed groundings. In such circumstances, we will assist you in navigating your options with the carrier to the extent we are able.

Airline-initiated schedule changes after fulfillment

If the airline modifies or cancels your booked itinerary after your ticket has been issued, TravelFirst will assist you in understanding your options — rebooking, alternative routing, or refund — subject to the airline's policies and applicable regulations. Contact us when you receive any notification of a schedule change.

Questions about your booking or fulfillment?