Refund & Cancellation Policy
Effective January 1, 2026
⚠ Your most important cancellation right — read this first.
Under U.S. Department of Transportation regulations, you have the right to cancel an eligible booking within 24 hours of receiving your booking confirmation for a full refund — with no penalty from TravelFirst.
To exercise this right, contact us immediately at +1 (888) 992-4455 or support@travelfirst.us. Do not wait — the 24-hour window is strictly enforced.
Airfare refunds are governed by the fare conditions of your specific booking and by the policies of the airline or ticketing partner that charged the airfare. TravelFirst does not control airline refund decisions. We will represent your interests and initiate refund requests on your behalf, but the outcome is determined by the carrier's policies and applicable regulations.
Full airfare refund. No penalty.
If your booking is eligible under the DOT 24-hour rule and you cancel within the required window, you are entitled to a full refund of all airfare components — regardless of fare type. Contact us to initiate.
Airfare refund subject to carrier conditions.
If you purchased a fully refundable fare and cancel after the 24-hour window, you are entitled to a refund of the airfare component subject to the carrier's cancellation procedures. Contact us to initiate the process. Processing times are determined by the carrier — typically 7–20 business days for credit card credits.
Airfare is not refunded by the airline for non-refundable fares.
Non-refundable fares do not qualify for a cash refund of the base fare in most circumstances. Depending on the carrier, you may receive:
We will advise on exactly what your carrier offers for your fare. We cannot override carrier fare conditions.
You are entitled to a full airfare refund under DOT rules.
If the airline cancels your flight, you are entitled to a full refund of the airfare component — including base fare, taxes, and carrier fees — regardless of fare class. This right exists under U.S. DOT regulations and most carrier conditions of carriage. Contact us and we will initiate the refund process with the carrier on your behalf.
Your options vary based on the nature of the change.
If the carrier changes your departure time, routing, or operating carrier by a significant margin (typically 2+ hours, though thresholds vary by carrier), you may be entitled to:
Contact us when you receive a schedule change notification. We will review against your fare conditions and advise on your options.
The TravelFirst agency fee covers the professional services rendered in researching, quoting, and booking your travel. The refundability of the agency fee depends on the specific circumstances.
Agency fee is fully refunded — no penalty.
For eligible bookings cancelled within the DOT 24-hour window, the TravelFirst agency fee is refunded in full with no deduction. See the DOT 24-Hour Rule section above for eligibility details.
Agency fee is non-refundable after ticket issuance.
Once your ticket has been issued and the booking has been fulfilled, the agency fee is non-refundable. The service for which the fee was charged — research, quote preparation, booking coordination — has been rendered.
Agency fee remains non-refundable.
If you cancel your airfare directly with the airline (rather than through TravelFirst), the TravelFirst agency fee remains non-refundable. The airfare refund — if any — is between you and the airline. Our advisory services were already rendered.
Agency fee waiver — specific circumstances only.
After ticket issuance the TravelFirst agency fee is non-refundable, as the advisory service has been rendered. TravelFirst will consider a full or partial agency fee waiver only where: (a) the delivered itinerary materially differs from the itinerary authorized in writing; (b) a ticketing error attributable to TravelFirst resulted in an incorrect passenger name, date, or routing; or (c) TravelFirst failed to notify you of a fare change before processing a revised amount. To request a waiver, email support@travelfirst.us with your booking reference within 14 days of ticket issuance. Requests outside these circumstances will not be considered.
Agency fee is fully refunded.
If TravelFirst is unable to complete your booking after payment has been collected — for any reason attributable to TravelFirst — all charges collected by TravelFirst LLC will be refunded in full. You will not be held responsible for a booking that was not fulfilled.
To initiate a refund request, contact TravelFirst support with the following information:
Email support@travelfirst.us or call +1 (888) 992-4455. For urgent requests (e.g., within the 24-hour DOT window), call immediately.
Your booking reference number · Passenger name(s) · The reason for the refund request · Whether you are requesting an airfare refund, an agency fee refund, or both.
We will respond within 24 hours confirming which refund(s) apply to your situation and what the next steps are.
We will initiate the refund with the airline and/or process the agency fee refund and provide you with a clear timeline for resolution.
Contact us before filing a chargeback.
We maintain complete documentation for every booking and transaction. A chargeback filed before we have the opportunity to respond may delay your resolution rather than accelerate it. We commit to responding to all refund requests within 24 hours and to processing legitimate refunds promptly.
The following timelines are estimates. Actual processing times depend on the airline, card network, and your bank.
| Refund Type | Typical Processing Time | Note |
|---|---|---|
| DOT 24-hour cancellation — airfare | 7–20 business days | Processed by airline or ticketing partner |
| DOT 24-hour cancellation — agency fee | 5–10 business days | Processed by TravelFirst LLC |
| Refundable fare — airfare refund | 7–20 business days | Determined by carrier and card network |
| Airline cancellation — airfare refund | 7–20 business days | Carrier-initiated; we track on your behalf |
| TravelFirst agency fee — approved waiver | 5–10 business days | Per the waiver circumstances in the Agency Fee Refunds section. |
| TravelFirst unable to complete booking | Within 5 business days | Processed by TravelFirst LLC immediately upon determination |
Need to request a refund or have a question?