Booking Conditions
Effective January 1, 2026. These conditions govern all bookings made through TravelFirst LLC.
TravelFirst LLC is an independent travel agency. TravelFirst LLC is not an airline, not an air carrier, and not a direct ticket issuer. TravelFirst LLC provides flight research, written quotes, booking coordination, and ticketing facilitation through accredited ticketing partners. All bookings made through TravelFirst LLC are subject to these Booking Conditions.
TravelFirst LLC participates in the ARC Verified Travel Consultant (VTC) program. ARC Verified Travel Consultant status is an identity-verification credential and does not grant ticketing authority.
Airline tickets are issued through accredited ticketing partners using airline reservation systems. TravelFirst LLC does not issue airline tickets directly.
A quote is not a reservation. A reservation is not a ticket. These are three distinct stages in the booking process:
Customers should not make non-refundable arrangements based solely on a quote or pending reservation.
TravelFirst LLC charges an agency fee for advisory and coordination services. The agency fee is always a separate line item in the written quote and authorization document. It is never embedded in the airfare amount. The agency fee will appear on the customer's card statement as TRAVELFIRST. The amount of the agency fee is disclosed before any payment is collected.
No payment is collected without written authorization from the customer. Before processing any charge, TravelFirst LLC will provide a written authorization document disclosing the itinerary, the airfare amount and charging party, the agency fee amount, the total, and the expected statement descriptor(s). Payment is processed only after the customer provides explicit written authorization.
After written authorization is provided by the customer, the authorized amounts cannot increase. If a fare change occurs between the time the quote is presented and the time the authorization is processed, TravelFirst LLC will notify the customer and obtain a new written authorization before proceeding. No charge will be processed for an amount greater than what the customer has authorized in writing.
For eligible bookings made at least 7 days before the scheduled departure date, the customer may cancel within 24 hours of booking confirmation for a full refund of airfare and the TravelFirst agency fee. No cancellation penalty applies within this window. To exercise this right, the customer must contact TravelFirst LLC within 24 hours of receiving booking confirmation at support@travelfirst.us or +1 (888) 992-4455.
Service is rendered upon delivery of the e-ticket confirmation. Ticket issuance typically occurs within 1–4 business hours of cleared payment during business hours. If issuance is not completed within 7 business days of authorization for any reason attributable to TravelFirst, the client is entitled to a full refund of all amounts collected by TravelFirst LLC.
Claims that services were not received must be reported within 24 hours of delivery by contacting support@travelfirst.us or +1 (888) 992-4455. TravelFirst will provide delivery records for any confirmation sent.
TravelFirst LLC's total liability to any client is limited to the amounts paid by that client directly to TravelFirst LLC (the TravelFirst agency fee). TravelFirst is not liable for airfare, taxes, or fees charged by airlines or ticketing partners, airline schedule changes, flight cancellations, force majeure events, or carrier decisions made after ticket issuance.
TravelFirst LLC will obtain and maintain any Seller of Travel registrations required by applicable law before conducting transactions requiring such registration.
These Booking Conditions are governed by the laws of the State of New Jersey. See the Terms of Service for full dispute-resolution terms.
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