Terms of Service

Acceptance of Terms

By submitting a travel request through this website, using TravelFirst's services, or communicating with TravelFirst LLC for the purpose of obtaining flight research, quotes, or booking facilitation, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not submit a request or use our services.

These terms apply to all interactions with TravelFirst LLC, including requests submitted by phone, email, or through this website.

Description of Services

TravelFirst LLC is an independent travel agency. We provide the following services:

• Flight research and option identification
• Written quotes showing all costs before authorization
• Booking coordination and ticketing facilitation
• Advisor support during the booking process

TravelFirst LLC is NOT any of the following:

• An airline or air carrier
• An airline representative or authorized agent of any airline
• A direct ticket issuer
• A hotel provider
• A car rental provider
• A cruise operator

TravelFirst LLC does NOT:

• Issue airline tickets directly
• Operate aircraft or any transportation equipment
• Provide live pricing or real-time fare guarantees

ARC VTC Status

TravelFirst LLC participates in the ARC Verified Travel Consultant (VTC) program. ARC Verified Travel Consultant status is an identity-verification credential and does not grant ticketing authority.

Ticketing Partner Disclosure

Airline tickets are issued through accredited ticketing partners using airline reservation systems. TravelFirst LLC does not issue airline tickets directly.

Agency Fee

TravelFirst LLC charges a separate agency fee for the advisory and coordination services described above. The agency fee:

• Is disclosed in your written quote before any payment is collected
• Is always a separate line item, never embedded in the airfare amount
• Will appear on your card statement as TRAVELFIRST
• Is charged only after written authorization is provided

The agency fee is NOT a processing fee, convenience fee, carrier fee, administrative fee, service charge, tax, or part of the airfare. It is not set by the airline.

Authorization Requirement

No payment will be collected without written authorization from the customer. Before any charge is processed, TravelFirst LLC will provide a written authorization document disclosing:

1. The specific itinerary authorized
2. The airfare amount and the party charging it
3. The agency fee amount and that it is charged by TravelFirst LLC
4. The total amount to be charged
5. The expected statement descriptor(s)

After written authorization is provided, the authorized amounts cannot increase. If a fare change occurs before processing, a new authorization will be obtained before any charge is applied.

DOT 24-Hour Rule

For eligible bookings made at least 7 days before the scheduled departure date, customers may cancel within 24 hours of booking confirmation for a full refund of airfare and the TravelFirst agency fee. No cancellation penalty applies within this window. To exercise this right, contact TravelFirst immediately at support@travelfirst.us or +1 (888) 992-4455.

Refund Policy

The refundability of charges depends on the circumstances. The agency fee is refundable within the DOT 24-hour window and in the event TravelFirst cannot complete the booking. After ticket issuance, the agency fee is non-refundable. Airfare refundability follows the fare rules of the applicable ticket and the policies of the airline or ticketing partner.

See the full Refund & Cancellation Policy for complete details.

Fulfillment

The service provided by TravelFirst LLC is considered rendered upon delivery of the e-ticket confirmation and itinerary documentation.

Claims that services were not received must be reported within 24 hours of delivery.

Seller of Travel

TravelFirst LLC will obtain and maintain any Seller of Travel registrations required by applicable law before conducting transactions requiring such registration.

Limitation of Liability

TravelFirst LLC's total liability to any client is limited to the amounts paid by that client directly to TravelFirst LLC (the TravelFirst agency fee). TravelFirst is not liable for airfare, taxes, or fees charged by airlines or ticketing partners, airline schedule changes, flight cancellations, force majeure events, or carrier decisions made after ticket issuance.

Billing Disputes & Escalation

If you believe a charge processed by TravelFirst LLC is incorrect, contact us first at support@travelfirst.us or +1 (888) 992-4455. We acknowledge all billing disputes within 1 business day and provide a written resolution or status update within 5 business days. You retain the right to contact your card issuer if the dispute is not resolved to your satisfaction. Filing a chargeback before contacting us may delay resolution.

Governing Law & Disputes

These Terms of Service are governed by the laws of the State of New Jersey, United States, without regard to conflict of law principles. Any dispute arising from or related to these terms or your use of TravelFirst services shall be resolved exclusively in the state or federal courts located in New Jersey.

Contact for Terms Questions

If you have questions about these Terms of Service, contact us at:

TravelFirst LLC
Email: support@travelfirst.us
Phone: +1 (888) 992-4455
Address: Five Greentree Centre, 525 NJ-73 Suite 104, Marlton, NJ 08053