What is the agency fee?
The agency fee is a charge by TravelFirst LLC for flight research, quote preparation, and booking coordination. It is separate from airfare.
The fee is disclosed in your written quote before any payment is collected. You will not be charged the agency fee without providing written authorization.
What it covers
The agency fee compensates TravelFirst LLC for the following work performed on your behalf:
- Flight research and option identification
- Written quote preparation
- Booking coordination and ticketing facilitation
- Advisor support during the booking process
Always a separate line item
The agency fee is presented as a separate, clearly labeled line item in your written quote and authorization document. You will see the airfare and the agency fee as distinct charges before you authorize payment.
No hidden fees
Your authorization shows the charges and their expected card descriptors before payment is processed.
Refundability
The refundability of the agency fee depends on the circumstances of the cancellation:
- Within TravelFirst's 24-hour cancellation policy: The agency fee is refunded in full for eligible bookings made 7 or more days before departure and cancelled within 24 hours of confirmation.
- After ticket issuance: The agency fee is non-refundable.
- Cancellation directly with airline: The agency fee remains non-refundable regardless of the airline's refund of airfare.
- TravelFirst cannot complete booking: All charges collected by TravelFirst LLC, including the agency fee, are refunded in full.
- Agency fee waiver: After ticket issuance the TravelFirst agency fee is non-refundable, as the advisory service has been rendered. TravelFirst will consider a full or partial agency fee waiver only where: (a) the delivered itinerary materially differs from the itinerary authorized in writing; (b) a ticketing error attributable to TravelFirst resulted in an incorrect passenger name, date, or routing; or (c) TravelFirst failed to notify you of a fare change before processing a revised amount. To request a waiver, email support@travelfirst.us with your booking reference within 14 days of ticket issuance. Requests outside these circumstances will not be considered.
See the Refund & Cancellation Policy for complete details.